Hewlett Packard have released an important safety announcement for HP Notebook computer systems. The full safety announcement is listed below.
In order to check the status of your equipment, a website validation tool has been released. We are advising clients who have one of the reported systems to run this validation tool and confirm with Quintech the results. The validation URL is below,
Click on the validation utility as shown below to start the check.
If you have any queries or questions, please contact Quintech Support desk.
HP urges customers to recheck all potentially affected products
NOTE: Replacement batteries provided as part of the program announced in January 2018 are NOT affected by this program expansion. If you have already replaced your battery through the program, no further action is required.
HP takes the safety of its products and providing an excellent customer experience seriously. You are receiving this notice because HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018.
The expansion increases the original program as follows:
- Additional batteries may have been shipped with the same notebooks and workstations affected by the original program
- Inclusion of HP ProBooks (4xx G4 and G5), HP ENVY 15, and Mobile Thin Clients (HP mt20, HP mt21, and HP mt31) that can use batteries affected by the program expansion.
The potentially affected batteries may have been shipped with certain HP notebooks and mobile workstations sold worldwide from December 2015 through April 2018. These batteries were also sold as accessories or provided as replacements from December 2015 through December 2018 through HP or an authorized HP Service Provider.
- The following products may have been shipped with affected batteries:
- HP ProBook: 64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)
- HP x360 310 G2
- HP ENVY M6
- HP Pavilion x360
- HP 11 Notebook PC
- HP ZBook: 17 G3, 17 G4, Studio G3
- The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall:
- HP ProBook: 4xx G5 (430, 440, 450, 455, and 470)
- HP ZBook Studio G4
- HP ENVY 15
- HP Mobile Thin Clients: HP mt20, mt21, mt31
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
Note: If you have already replaced your battery through the program announced in January 2018, you do NOT need to check your battery again.
To check if your system’s battery is affected, please visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible. There is a validation tool that will allow you to quickly check your battery.
HP has released an update to the BIOS for customers whose batteries are affected by the program expansion that will put the battery into “Battery Safety Mode”. If the validation indicates your battery is affected, discontinue use of the battery immediately by placing it in Battery Safety Mode. Visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 for information on the BIOS update. Once the battery is put into Safety Mode, you may continue to safely use your notebook or mobile workstation by connecting to an HP power adaptor.
Many of these batteries are internal to the system which means they are not customer replaceable. You should not remove them on your own. HP will provide battery replacement services by an authorized technician for each affected battery at no cost. To determine how to receive your replacement battery, please visit www.hp.com/go/batteryprogram2018.
If the validation tool indicates your battery is not affected, you may continue to use your system and no battery replacement is necessary.
You may be told that your battery is not affected. Approximately 3% of the potentially affected products sold during this time period include batteries that are affected by this safety recall and its expansion. This expansion represents less than 0.4% of all potentially affected products sold during this time period.
We apologize for any inconvenience this may have caused. If you have any questions, please visit www.hp.com/go/batteryprogram2018.